Name: Star Refining
Address: 6560 W Rogers Circle, Suite 14, Boca Raton, FL, 33487, US
Telephone: (800) 333-9990

Question 1

What types of materials does Star Refining accept?

Accepted Answer

We process gold, silver, platinum, and palladium in virtually all forms — dental crowns, bridges, PFM/PFG materials, jewelry scrap, coins, flatware, bench sweeps, polishing dust, grindings, and more. If you have precious metal, we want to buy it.

Question 2

Do I need an appointment to visit?

Accepted Answer

Yes — please call ahead to schedule your visit. An appointment lets our team be ready to receive and evaluate your materials when you arrive at our Boca Raton facility, 6560 W Rogers Circle, Suite 14. Just bring your materials at your scheduled time.

Question 3

What states do you serve?

Accepted Answer

We serve clients across all 50 states through our mail-in Star Jar program. We also have Valuation Consultants who visit dental offices and labs throughout the United States and Canada for in-office pickups.

Question 4

Are you licensed and insured?

Accepted Answer

Yes. Star Refining is a fully licensed precious metals dealer operating under applicable state and federal regulations. All materials in our custody and in transit are fully insured.

Question 5

What is Star Refining's background?

Accepted Answer

Star Refining was established in 1991 and is one of the largest and most respected precious metals buyers and processors in the United States. We are the actual refiner — not a middleman or broker — which allows us to offer consistently higher payouts than resellers.

Question 6

How is the value of my materials determined?

Accepted Answer

Value is determined by three factors: metal type, recovered metal weight (after refining), and the current spot price at the time of settlement. We provide a full assay report showing each component of your offer so you know exactly what you are being paid for.

Question 7

How do your prices compare to other buyers?

Accepted Answer

Because we are the actual refiner — not a middleman or broker — we eliminate the markup layer that most buyers add. This typically means higher net payouts than dealer or reseller prices.

Question 8

What forms of payment do you offer?

Accepted Answer

We pay by cash (walk-in clients), business check, wire transfer, or ACH. Walk-in clients are paid same-day. Mail-in clients receive payment within 2 business days of settlement approval.

Question 9

How quickly will I receive my payment?

Accepted Answer

Walk-in clients are paid the same day. For mail-in submissions, we complete the assay and prepare your settlement offer within 2 business days of receiving your materials. Payment follows immediately upon your approval.

Question 10

How do I request a Star Jar?

Accepted Answer

Call us at (800) 333-9990 or contact us through the Contact page on this site. We will ship a Star Jar kit to your address within 1–2 business days at no cost.

Question 11

What if my shipment is lost or damaged in transit?

Accepted Answer

All Star Jar shipments are 100% insured at our cost (Terms and conditions apply). In the unlikely event of a transit issue, you are fully protected — we absorb that risk entirely.

Question 12

Can I use my own packaging instead of the Star Jar?

Accepted Answer

Yes, though we recommend the Star Jar for the insurance and prepaid label. If you ship with your own materials, please use a trackable service and insure the package for its full value. Contact us first and we will provide shipping instructions.

Question 13

How long does the mail-in process take?

Accepted Answer

Once we receive your materials, we complete the assay and prepare your settlement offer within 2 business days. Payment follows immediately upon your approval of the offer.

Question 14

Will I receive documentation of my assay?

Accepted Answer

Yes, every settlement comes with a detailed assay report showing metal type, recovered weight, purity percentage, the spot price used, and your final payout breakdown — all itemized and timestamped.

Question 15

Can I reject the settlement offer?

Accepted Answer

Yes. If you are not satisfied with the settlement offer after reviewing the assay results, we will return your materials at our cost. We are confident in our pricing and transparency, but you are never obligated to accept.

Question 16

Can representatives come to my office?

Accepted Answer

Yes. Star Refining has a national network of Valuation Consultants who travel to dental offices and labs across the United States and Canada. They bring the necessary equipment to evaluate and purchase your materials on-site. Contact us to schedule a visit.

Frequently Asked Questions

General

Pricing & Payment

Shipping & the Star Jar

Process & Settlement

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